Category: Tourist Attractions Submitted: 9/24/2005 1:08:03 PM Modified: 11/7/2005 6:41:05 PM Amerigreet.com ripoff poor communication, wrong phone numbers, invalid or misinformation given Internet *UPDATE EX-employee responds ..Try to stop them this way... Company Amerigreet.com Address: Nationwide, U.S.A. Phone Number: 1-877-624-7338 Fax: I "won" a vacation package in August 2004 as part of an Internet Promotion. I would have to try Amerigreet.com for 30-day trial period (with a cost). Then I found that I had to pay $39 for this vacation package (I could take up to 3 other guests with me). I did receive a confirmtion e-mail, but was not able to get onto the web site to print out a certificate. I did not receive any certificate in the regular mail, either. I called the customer service number I was given 1-877-624-7338 to find out that this phone number is invalid. I remembered that the deal had to do with Summer Bay Resorts, so I called them. They could not confirm my vacation with my name, e-mail address, phone number or the confirmation number I was given. They would, however, be able to "book my vacation." As I was not able to make any travel commitments at the time, I did not want to do this. I since found out an e-mail address and wrote to customer service. See below. They gave me information that was invalid--as I later contacted the numbers they gave me and those companies did not have me listed. They don't even have vacation packages. They are discount services. I am again following up on this as I may be able to use the vacation now, but now I have to wait until a weekday to call Summer Bay to try again to confirm this vacation package. Now I am aware that there are additional charges, I will take this into consideration when I travel and make sure, if I take the trip, that I bring the maximum amount of people (3) with me to insure that it will be worth it. I will update you on what comes next. Thanks _______________________________________________________ My Email to Amerigreet ustomer Services Follows: ------------------------- Message Text : I had a membership last year and have since cancelled. During the time I was a member I purchased a Florida vacation package for $39 and was told I could use it within 18 months. I was given a password and told to go to the website to check out the details of the deal. I was having computer problems at the time and could not go to the website. I recently tried to get into the website to find it and was not able to sign in. I never got any paperwork on it in the mail. Now I can no longer log in as I am no longer a member. How can I find out more information about my vacation package. When I called the customer sercie number 1-877-624-7338. The number is no longer valid. aghelp wrote: Hello , Thank you for contacting AmericanGreetings.com Customer Service. We apologize for any confusion! When you registered online for your membership, you were given the opportunity to sign up for a discount program offered by either Reservation Rewards or Travel Values Plus. By accepting the offer, you agreed to have the billing information you provided for your membership with us forwarded to Reservation Rewards or Travel Values Plus. This is why you have received their charge for membership. If you would like to cancel your service with Reservation Rewards or Travel Values Plus, they can be reached at the contact information below. Reservation Rewards- 1-888-688-5995 or customerservice@reservationrewards.com Travel Values Plus- 1-800-890-4892 or customerservice@travelvaluesplus.com Thank you, Jonathan L Your Customer Care Agent AmericanGreetings.com Jean Schenectady, New York U.S.A. Rebuttal UPDATE EX-employee responds Submitted: 10/31/2005 6:45:44 PM Modified: 10/31/2005 6:45:44 PM Try to stop them this way... I used to work for this company...I used to do a lot of the inside work for this company and am not too proud of it. I will say, that i did not know what a horrible company this was when I was there, but know I can see this. I do not know if any of this will help, but if you go to www.bbb.com (better business bureau) and click on search a company, then type in "Amerigreet" you'll get info on the company. I'm not sure who is at the address listed, but I can tell you that there are ways to find out. Also, just contact the state attorney general of Florida and tell them what has happened. The more people who insert complaints the better and do not give up. The people running the business will not give up on continuously taking your money, trust me. Good luck!! Oh, and Jean...you wrote to American Greetings as stated in your report, this is not the same as Amerigreet. Anonymous - Tampa, Florida U.S.A. Update Submitted by the original author Submitted: 11/1/2005 5:23:54 PM Modified: 11/1/2005 5:23:54 PM I didn't realize that Amerigreet and American Greetings were not the same. Thank you for the response. I didn't realize that Amerigreet and American Greetings were not the same. I thought Amerigreet was the Internet branch of American Greetings. Thank you for yoru suggestions. I will make contacts as you suggested. Jeanne - Schenectady, New York U.S.A.